Piano Solutions & Guitar Solutions wants to be sure you are happy with your purchase! Please feel free to contact us at: Sales@pianosolutions.net for any additional Questions about your purchase. Returns are within 14 Day and requires that the Item is still sealed and all items are in box. Shipping fees or taxes are not refundable. Please document any arriving instruments with shipping damage. Shipping Damage is not considered a Manufactures defect and is not covered by Factory Warranty. Any Factory Warranty is for Products Manufactures Defects only.