Shipping Policy

Last reviewed Aug. 14, 2025

Online orders are shipped within 3-4 business days if the product(s) are in stock. Depending on your location, typical carrier shipping times range from 1-5 business days, with expedited service options available. For items requiring more shipping time, customers are notified immediately after the order is received. Holidays and weekends may extend the shipment window due to irregular store or carrier hours.

Tracking information is automatically sent in an email after the order has shipped. If you do not receive an email, please first check your Junk/Trash folders, and then email us at sales@pianosolutions.net so the tracking information can be provided.

We have partnered with UPS for shipping most items; however, we also use a variety of freight shippers for heavier or oversized products in order to provide you with the best and safest possible delivery options. The rate charged for the shipping of your order is based on the weight and shipping dimensions of your product(s) and your location. Before the final checkout page, you will be shown the cost of UPS shipping. 

Piano Solutions has Free Shipping on Online purchases for standard items totaling $250.00 or more. Standard is defined as being (a) factory-boxed, (b) weighing under 150 pounds, (c) non-oversized, i.e. having a combined length and girth not exceeding 165 inches, and (d) a combined total value of under $1,000 USD. For non-standard items, which include but are not limited to most pianos and furniture-style stands, you will be contacted with a separate shipping invoice. Payment is required prior to the order being shipped; orders with shipping invoices not paid within five (5) business days of order placement will be cancelled. Store pickup is also available at no cost.

In-home delivery service is available for items that (a) do not have factory packaging and cannot be re-packaged, and therefore cannot be safely shipped, (b) are too heavy to reasonably pick up from store, or (c) assembly is required or requested. Depending on the delivery location, we work with several reputable carriers. Please call the store at 317-582-1946 or email sales@pianosolutions.net for a quote.

Due to our manufacturer agreements, we are only able to ship to addresses within the United States. Orders shipped or delivered to an Indiana address will be charged Indiana sales tax. Because of the additional cost of shipping to Alaska and Hawaii, free shipping offers do not apply. Please contact us at sales@pianosolutions.net for more information on our ability to ship to an APO or FPO address.

Our Midwest location provides for fast delivery time. Want an idea of how fast your UPS package should arrive? View the UPS transit map below for estimates. Please note, these are estimates and are not guaranteed. Expedited service options, including UPS Next Day Air, are available.

• Simply place your order online.
• Select In-Store Pickup as the shipping method. You will be contacted when your order is ready for pick-up. Orders are typically ready the next business day during normal business hours. No Sunday pick-up.
• Pick up your order at our front desk. Requires valid photo ID and the credit card used for payment.