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Returns & Exchanges

We want to be your trusted partner for musical instruments ( new & used) by delivering superior products, solid advice, great service and competitive prices every day! 

If you are not fully satisfied with your purchase, we have steps to make it right!
Please contact immediately - so we can help! 

We want you to be delighted with your purchase.

If you are not completely satisfied with your online purchase of any piano or product, for any reason, you may return it for a refund for (14 DAYS) from your date of purchase.

After (14) Days we offer in-store credit or exchange toward comparably priced instrument.
note: (some fees may not be refunded such as: Credit card fees, state taxes or shipping)   

Conditions for a return: 
Returned Require Authorization Code RA # from Piano Solutions. This code will initiate the return of your item. The Return item must be in its' condition as sent out, showing no signs of wear or use such as scratches, scuffs, dings or scrapes on the instrument or collateral materials.
Items must also include all original packaging, manuals, warranties and accessories or your return may be subject to a return handling charge.
Your refund will be promptly processed upon completing evaluation of your returned item.
Refunds are made for product value only, excluding shipping and handling charges. If you received free shipping on your order, the value of the uncharged shipping cost will be deducted from your refund.

Non-returnable items:

  • Special orders - Instruments sold "as is"
  • Oversized or overweight items
  • Clearance, open box, close-out, discontinued items
  • Software, books, CDs, videos
  • Personal items (earphones, harmonicas, instrument mouthpieces, tubes, etc.)

How to make a return:

Call Piano Solutions at (888) 582-1946. We’ll listen and work to resolve your issue. If needed, we’ll arrange for a Return Authorization (RA) number. Please write the RA number on the shipping label (not on the box). To avoid shipping costs, return the item directly to our store.

To help you avoid a return adjustment, please follow these instructions:

  • Item must include a return authorization (RA) number
  • Item must be in like-new condition. Returned product that shows signs of wear or abuse may be refused or subject to a restocking fee (minimum 20%)
  • Item must be in the complete original package and internal packaging
  • All accessories that were originally included must be returned. Incomplete returns may be refused or subject to a restocking fee (minimum 20%)
  • All literature that was originally included — manuals, warranty card, etc. — must be returned in new condition
  • Pack the item securely and insure it. Sometimes things get damaged in transit and we want you to be covered.
  • Use standard packing tape — no duct tape
  • Do not write on the original box
  • Affix shipping label with RA number
  • Please use a trackable shipping method, such as UPS or FedEx

Return your item to:
Piano Solutions
(Your RA number)
575 W. Carmel Drive
Carmel, IN 46032

Trade-Up Program

Purchase any new or used instrument from 
Piano Solutions or Guitar Solutions (standard inventory*)
Automatically receive our VIP Trade Up Program - good toward your next instrument, regardless of your distance! 
 (*some restrictions apply)

Piano Solutions

  • 575 W. Carmel Drive
    Carmel, IN 46032

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Showroom Hours

  • Mon - Fri: 10am - 5pm
  • Saturday: 10am - 4pm

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